This has been a frustration for a while now for me in PLM projects implementation. Mainly during the first phase or even before selling the project. We spend a lot of time on specifying and re-specifying engineering processes regarding product management made of complex datasets while other department can have much simpler processes which would definitely benefit from a good PLM project. Having some people helping them to work in a better way to collaborate on product information. And more generally, having people to tell them what is PLM.
More enthusiast about PLM but less aware about its existence
When I talk about PLM in a company, these departments are the more enthousiast about it. They know the spreadsheet exchange problems with customers, the poor naming conventions created for the internal network… They know something needs to be done, but most of the solution advertising they get comes from document management systems, storage systems, collaboration systems. Most of these solutions are sold to fix an issue with a small scope (exchanging documents, saving versions, …). To get all your issues fixed you need these solution to be very well integrated. The projects should start with a larger view but still fixing issues by small batches as presented in our lean implementation process.
Getting live faster makes PLM projects more interactive = Better user acceptance
This is a fact about these departments. Start you implementation’s phase 1 out of engineering and you’ll get live much faster. These people need integrated systems and their processes are more stable then in engineering. We know that in engineering you can have very different software acceptance from one to another. You need then to have people in the company that are already supporting the project. The risk is of course to not take into account the software capabilities to support Engineer’s processes. And that’s where it is good to have IT people coming from Engineering to select the solution.
So if you are a PLM sponsor in your company, get people out of engineering involved and aware about PLM. You’ll create a real enthusiasm.